At h5ho3, your privacy is a core operational commitment, not a footnote. This Privacy Policy explains precisely what personal data we collect, why we collect it, how it is used and protected, and what rights you hold over your information as a Member of the h5ho3 platform.
Six principles that define how h5ho3 handles your personal data
All personal data transmitted between your device and the h5ho3 platform is protected by TLS 1.3 encryption in transit and AES-256 encryption at rest. Your information is never transmitted in plain text.
h5ho3 does not sell, rent, or trade your personal data to third-party advertisers or data brokers. Your information is used solely to operate, improve, and personalise your experience on the platform.
You retain the right to access, correct, export, or request deletion of your personal data at any time. Submit a request to our support team and we will respond within the timeframe set out in Section 9.
We collect only the data necessary to deliver our services, comply with legal obligations, and maintain platform security. We do not collect data speculatively or in excess of operational need.
Personal data is retained only for as long as required by our operational and legal obligations. KYC documents, transaction records, and account data are retained for defined periods as described in Section 8 of this policy.
In the unlikely event of a data security breach affecting your personal information, h5ho3 will notify affected Members promptly and take immediate containment action in line with our incident response protocol.
This Privacy Policy is incorporated by reference into the h5ho3 Terms & Conditions and should be read alongside them. By registering an account on the h5ho3 platform, you acknowledge that you have read and understood this Privacy Policy in full and that you consent to the collection and processing of your personal data as described herein. If you do not agree to this policy, you must not register or continue to use the platform.
1.1 This Privacy Policy applies to all personal data collected, stored, used, disclosed, and otherwise processed by h5ho3 (the "Company", "we", "us", or "our") in connection with the operation of the h5ho3 online betting and casino platform available at https://h5ho3.cam (the "Platform").
1.2 The Platform is designed primarily for residents of Indonesia. By using the Platform from Indonesia or any other jurisdiction, you acknowledge that your data will be processed as described in this policy, subject to the applicable laws of the jurisdiction in which h5ho3 operates under its international gaming licence.
1.3 This policy covers data collected through: the Platform website and mobile-optimised browser interface; the account registration process; customer support interactions (live chat, email); KYC verification submissions; payment processing; and any marketing communications you choose to receive from h5ho3.
1.4 This policy does not apply to third-party websites, services, or applications that may be linked from the Platform (such as game studio portals or payment provider websites). h5ho3 is not responsible for the privacy practices of any third party and encourages you to review the relevant third-party privacy policies independently.
In this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, email address, phone number, financial data, device identifiers, and behavioural data linked to a specific individual. |
| "Processing" | Any operation or set of operations performed on personal data, including collection, recording, storage, adaptation, retrieval, disclosure, and deletion. |
| "Data Subject" / "Member" / "you" | Any individual whose personal data is processed by h5ho3, in particular registered account holders on the Platform. |
| "Controller" | h5ho3, the entity that determines the purposes and means of processing personal data collected through the Platform. |
| "Processor" | A third party that processes personal data on behalf of h5ho3 pursuant to a written data processing agreement, such as a KYC verification provider or cloud infrastructure vendor. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of a Member's agreement to the processing of their personal data for a stated purpose. |
h5ho3 collects the following categories of personal data in connection with the operation of the Platform:
3.1 Identity & Contact Data. Full legal name, date of birth, nationality, residential address (including city and province within Indonesia or other jurisdiction), email address, and mobile phone number. This data is collected during account registration and KYC verification.
3.2 Identity Verification Documents. Copies of government-issued identity documents (KTP — Indonesian National Identity Card, SIM — driving licence, or valid passport), proof of address, and selfie photographs submitted during the KYC process. These documents are used solely for age verification, identity confirmation, and anti-money-laundering compliance.
3.3 Financial Data. Bank account details (including bank name — e.g., BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata — and account number), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history (deposit amounts, withdrawal amounts, dates, and payment method references). h5ho3 does not store full payment card numbers — card-based payments (if applicable) are tokenised by the payment provider.
3.4 Account & Activity Data. Username, encrypted password hash, login timestamps, IP addresses used for login, device fingerprints, betting history (markets, stake amounts, outcomes, session durations), game play history, bonus claims, and account preference settings.
3.5 Communications Data. The content of your communications with h5ho3 support agents via live chat or email, including support ticket content, timestamps, and resolution records.
3.6 Technical & Device Data. Browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, time zone, referring URL, and pages visited within the Platform. This data is collected automatically via server logs and analytics tools.
3.7 Marketing Preference Data. Records of your consent or objection to marketing communications, preferred contact channel (email or SMS), and engagement history with promotional messages (open rates, click-throughs).
h5ho3 collects personal data through the following channels:
h5ho3 processes your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and securing your h5ho3 account; authenticating your identity at login; managing account settings and preferences. |
| Service Delivery | Processing bets, settling wagers, crediting winnings, facilitating deposits and withdrawals via local Indonesian payment channels, and providing access to all Platform features. |
| KYC & Compliance | Verifying your identity and age (21+), meeting anti-money-laundering (AML) obligations, and complying with applicable international regulatory requirements. |
| Fraud & Security | Detecting, investigating, and preventing fraudulent transactions, bonus abuse, account takeover attempts, and other prohibited activities described in the Terms & Conditions. |
| Responsible Gaming | Monitoring betting behaviour to identify potential problem gambling indicators; enforcing self-exclusion requests; applying deposit and loss limits set by the Member. |
| Customer Support | Responding to support enquiries, resolving disputes, and maintaining records of communications for quality assurance purposes. |
| Marketing & Promotions | Sending promotional offers, seasonal campaigns, and personalised recommendations to Members who have provided consent. You may withdraw consent at any time. |
| Platform Improvement | Analysing aggregated usage data to improve platform performance, fix technical issues, and develop new features and game offerings. |
| Legal Obligations | Retaining records as required by applicable law; responding to lawful requests from regulatory authorities or law enforcement agencies. |
h5ho3 processes your personal data on one or more of the following legal bases:
6.1 Contractual Necessity. Processing is necessary to perform the contract between you and h5ho3 — specifically, to operate your account, process bets, and facilitate financial transactions. Without this processing, we cannot deliver the Platform services you have registered for.
6.2 Legal Obligation. Certain processing activities — including KYC verification, AML transaction monitoring, and record-keeping — are required by applicable law and international regulatory standards. h5ho3 cannot waive these obligations at a Member's request.
6.3 Legitimate Interests. h5ho3 processes certain data on the basis of its legitimate interests in operating a secure, fair, and sustainable platform. This includes fraud detection, security monitoring, responsible gaming oversight, and platform analytics. Where we rely on legitimate interests, we have assessed that our interests are not overridden by your rights and freedoms.
6.4 Consent. Where processing is not required by contract or law — in particular, the sending of marketing communications and the use of non-essential cookies — h5ho3 relies on your explicit, freely given consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
7.1 Service Providers (Processors). h5ho3 shares personal data with carefully selected third-party processors who assist in delivering the Platform's services. All processors are bound by data processing agreements that restrict their use of your data to the specific purpose for which it was shared. Categories of processors include:
7.2 Regulatory and Law Enforcement Authorities. h5ho3 may disclose personal data to competent authorities, regulators, or law enforcement agencies where required by applicable law, court order, or regulatory direction. We will, where legally permissible, notify you of such a request before disclosing your data.
7.3 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of h5ho3's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy implications before it takes effect.
7.4 No Sale of Personal Data. h5ho3 does not sell, rent, lease, or otherwise commercially transfer your personal data to any third party for that party's own marketing or commercial purposes.
All third-party processors used by h5ho3 are subject to due diligence review prior to onboarding and periodic reassessment thereafter. Processor agreements include strict confidentiality, security, and data use restrictions aligned with this Privacy Policy.
h5ho3 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by applicable law. The following retention schedule applies:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Contractual record and AML compliance |
| KYC documents | 5 years from account closure | Regulatory and AML obligation |
| Transaction records | 5 years from transaction date | Financial record-keeping requirements |
| Betting and game history | Duration of account + 2 years post-closure | Dispute resolution and responsible gaming |
| Support communications | 3 years from resolution date | Quality assurance and dispute evidence |
| Marketing consent records | Duration of consent + 3 years | Proof of consent for regulatory purposes |
| Technical / server log data | 90 days from collection | Security monitoring and debugging |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with h5ho3's data destruction procedures.
As a Member of the h5ho3 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with your account username and the specific right you wish to exercise. We will respond within 30 calendar days of receiving a valid request.
Request a copy of the personal data h5ho3 holds about you, along with information about how it is being used.
Request correction of inaccurate or incomplete personal data held in your account profile or KYC records.
Request deletion of your personal data where it is no longer necessary for the purposes collected, subject to our legal retention obligations.
Request that we restrict processing of your data in certain circumstances, such as while a rectification request is being assessed.
Request a structured, machine-readable export of the personal data you have provided to h5ho3 where processing is based on consent or contract.
Object to processing carried out on the basis of legitimate interests or for direct marketing purposes. Marketing objections are actioned immediately upon receipt.
9.1 Verification. For security purposes, h5ho3 will verify your identity before processing any data subject rights request. We may ask you to confirm your registered email address, phone number, or submit a brief identity check.
9.2 Limitations. Certain rights may be limited where compliance would conflict with h5ho3's legal obligations — for example, we cannot erase KYC records that we are required by law to retain for a prescribed period. Where a limitation applies, we will explain the reason clearly in our response.
10.1 h5ho3 uses cookies and similar tracking technologies (including local storage, session storage, and pixel tags) to operate the Platform, maintain your login session, remember your preferences, and collect analytics data about Platform usage.
10.2 The following categories of cookies are used on the Platform:
10.3 You may control cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. For guidance on managing cookies in your browser, refer to your browser's official help documentation.
11.1 h5ho3 implements a multi-layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Key security measures include:
11.2 Despite our extensive security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying h5ho3 immediately at [email protected] if you suspect any unauthorised access to your account.
11.3 Data Breach Response. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, h5ho3 will notify affected Members without undue delay — and in any case within 72 hours of becoming aware of the breach — providing details of the nature of the breach, the data affected, and the steps we are taking to address it.
12.1 The h5ho3 platform is strictly intended for adults aged 21 years and older. h5ho3 does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account or use the Platform in any capacity.
12.2 If h5ho3 becomes aware that personal data has been collected from an individual under the age of 21 — whether through a misrepresentation during registration or any other means — we will take immediate steps to close the account, void any associated bets, and securely delete all personal data associated with that account.
12.3 If you have reason to believe that a minor has registered an account on the h5ho3 platform, please contact us immediately at [email protected] so that we can investigate and act promptly.
13.1 h5ho3 operates with cloud infrastructure and third-party processors that may be located outside Indonesia. As a result, your personal data may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those applicable in Indonesia.
13.2 Where personal data is transferred internationally, h5ho3 ensures that appropriate safeguards are in place to protect your data. These safeguards include contractual clauses in our data processing agreements with processors that impose equivalent data protection standards to those described in this policy.
13.3 By registering an account on the h5ho3 platform, you acknowledge and consent to the transfer of your personal data to countries outside Indonesia as described in this section, subject to the safeguards outlined above.
14.1 h5ho3 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. The "Last Updated" date at the top of this page will be revised whenever a material change is made.
14.2 Where a material change is made to this Privacy Policy — particularly any change that affects the purposes for which we use your data or the third parties with whom we share it — we will notify you via the email address registered to your account at least 14 days before the change takes effect.
14.3 Your continued use of the Platform following the effective date of any amended Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any change, you must cease using the Platform and request account closure before the effective date of the amendment.
14.4 Previous versions of this Privacy Policy are available upon request by contacting our support team. We maintain an archive of all prior versions for reference and regulatory purposes.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by h5ho3, please contact our support team using the details below. All privacy-related enquiries are handled by our dedicated data protection team.
When submitting a privacy-related request, please include your registered username and a clear description of your request. For data subject rights requests (access, erasure, portability), we will ask you to complete a brief identity verification step before actioning your request to protect the security of your personal data.
Our support team is on hand around the clock to address any privacy concern. You can also review our full Terms & Conditions or visit our FAQ for quick answers.
Visit FAQ Terms & Conditions Back to Home